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Privacy Policy

Privacy Policy

Our Privacy Policy outlines

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(a) What information we collect.

(b) How we collect and use that information.

(c) How you can provide information selectively and how to access and update your information.

(d) How we share and protect your information, and updates to this Privacy Policy.

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Information We Collect

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We collect information for the following purposes: (i) to provide our services to you, (ii) to enhance our services, (iii) to improve our business operations, (iv) for data analysis, trend tracking, and the creation of databases (e.g., rating systems, recommendation engines, bidding algorithms), (v) for research, (vi) to comply with legal requirements, and (vii) to facilitate the transfer of information, whether by sale or otherwise (collectively, the “Purposes”).

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We collect two types of information:

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  1. Personal Information: Information that can directly or indirectly identify an individual when combined with other information available to TraCarta India Private Limited ("TraCarta" or “We”).
     

  2. Non-Personal Information: Any information that does not fall under the category of Personal Information.

 

If we combine Personal Information with Non-Personal Information, the combined data will be treated as Personal Information as long as it remains combined.

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Personal Information does not include ‘Sensitive Personal Data or Information,’ such as:

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  • Passwords (other than those used for website access)

  • Financial information (e.g., bank accounts, credit or debit card details)

  • Sexual orientation

  • Medical records or history

  • Biometric data

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Warning on Sensitive Information

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You are advised not to provide any Sensitive Personal Data or Information. If you do so—whether inadvertently or otherwise you absolve us of any liability concerning its collection, retention, transfer, or storage.

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How We Collect and Use Information

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We gather information through your interaction with TraCarta and our services. This information may include Personal and Non-Personal Information, which may be combined to improve and maintain our services.

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Examples of Collected Information

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  • Account Information: When you create an account on our website, we collect your name, telephone number, email address, age, profession, and more.

  • User Behavior & Problem Diagnosis: We track your website usage and may collect data about your device when the website crashes.

  • Location Information: Collected when using location-based features.

  • Cookies & Technology: We use cookies and other technologies to collect and store information when you use our website.

  • Log Information: Includes your IP address, browser type, operating system, and time stamp, among other data.

Information Sharing

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Your Personal Information will be kept confidential. However, you authorize us to share your information with third parties under the following circumstances:

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  • As required by law or by court order

  • When it serves your best interests and consent cannot be obtained in time

  • In response to emergencies threatening life, health, or safety

  • For investigations or legal proceedings

  • When disclosed to law enforcement or public agencies

  • As permitted by law

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We may share Personal Information with affiliates or trusted third parties who process it on our behalf, following our instructions and ensuring confidentiality.

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Non-Personal Information may be shared publicly or with partners to analyze trends or general service usage.

 

Information Security

 

TraCarta takes appropriate measures to protect your Personal Information against loss, misuse, unauthorized access, or modification. These include:

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  • Reviewing security measures regularly

  • Limiting access to Personal Information to authorized employees and agents bound by confidentiality obligations

 

Retention of Personal Information

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We will retain your Personal Information only as long as necessary to fulfill the Purposes for which it was collected. Once these purposes have been met, or retention is no longer required, we will anonymize or destroy your data.

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Applicability and Updates

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Our Privacy Policy does not apply to other websites linked from our site. We reserve the right to modify this Privacy Policy at any time without prior notice. It is your responsibility to review it periodically for updates. By continuing to use our website, you agree to be bound by the revised policy.

 

Contact Us

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If you have any questions or concerns about our Privacy Policy, data processing practices, or wish to report a breach, please contact us at connect@tracarta.com.

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Governing Law and Jurisdiction

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This Privacy Policy is governed by the laws of India, and any disputes arising from it will be subject to the jurisdiction of the courts in Gurugram, India.

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Grievance Officer

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In accordance with The Information Technology Act, 2000, the contact details for our Grievance Officer are as follows:

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Grievance Officer

TraCarta India Private Limited
12th Floor, The Executive Centre
DLF Horizon II, Golf Course Road
Gurugram, Haryana - 122002

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connect@tracarta.com

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