Terms of Use

1Who these terms apply to

These terms apply to any person who accesses the website at tracarta.com or any related subdomain. By accessing the website, you agree to be bound by these terms. If you do not agree, please do not use the website.

"You" means the person accessing the website. "We", "us", and "TraCarta" mean TraCarta India Private Limited, a company registered in India with corporate identity number U63090HR2013PTC051042.

If you are accessing the website on behalf of an organisation, you confirm you have authority to bind that organisation to these terms.

2What the website is

The TraCarta website is the firm's public-facing information channel. It describes:

• Who the firm is, including its people, practice, and approach;
• The services the firm offers under the headings "Recovery" and "TravelSuite";
• The firm's published perspectives, case studies, and insights;
• The diagnostic engagement, a paid, scoped engagement that prospective clients may book to evaluate the firm.

The website allows you to read information, request a diagnostic, contact the firm, and apply for a role.

3What the website is not

The website is not, and nothing on the website constitutes:

• Legal or tax advice. Content on the website is for general information. Tax matters depend on facts. No content on this website may be relied upon as advice for any specific situation.
• A solicitation under the Bar Council of India Rules or any analogous regulation. The website is informational. If you wish to engage the firm, the route is the diagnostic engagement, which is a paid scoped engagement and is contracted separately.
• A contract for services. Engaging the firm requires execution of an engagement contract. Reading the website does not engage the firm.
• A product offering. TravelSuite is the firm's internal engine, not a product the firm licenses. References to TravelSuite on the website describe the firm's working method, not a software product available for purchase.

4Acceptable use

By accessing the website, you agree not to:

• Use the website in a way that violates any applicable law or regulation;
• Attempt to gain unauthorised access to any part of the website, the systems behind it, or any data held by the firm;
• Interfere with the operation of the website, introduce malware, or conduct automated scraping at a rate that affects availability for other users;
• Misrepresent your identity when submitting a form, applying for a role, or contacting the firm;
• Use any content on the website for commercial purposes without the firm's prior written consent;
• Reproduce, distribute, or modify any content on the website except as permitted under Section 5.

The firm reserves the right to deny access to any person who breaches these acceptable-use terms, and to take any other action available under law.

5Intellectual property

All content on the website, including text, graphics, the TraCarta name and word-mark, the names of the firm's modules (SkyDoc, SkyLedger, StayDoc, StayLedger, TripBoard, TripConnect, TripStream, AlignIQ, TravelSuite), photographs, designs, source code, and the overall arrangement, is owned by or licensed to the firm and is protected by Indian and international intellectual property laws.

You may:

• View and download content for your own non-commercial information;
• Share links to specific pages of the website for non-commercial purposes;
• Quote short excerpts of textual content with appropriate attribution.

You may not:

• Reproduce the website's design, brand, or word-marks in any form;
• Use any content for advertising, training of machine-learning models, or commercial purposes without prior written consent;
• Remove any copyright, trade-mark, or attribution notice from any content.

The TraCarta name and the firm's module names are currently unregistered trade-marks of the firm. Common-law trade-mark rights apply.

6Forms and submissions

When you submit a form on the website, including the diagnostic request form, the contact form, or a role application, you confirm that:

1. The information you provide is accurate and complete to the best of your knowledge;
2. You are authorised to provide the information (including, where you provide information about an organisation, that you have authority on its behalf);
3. You consent to our processing of the information in accordance with our Privacy Policy.

We may use the information you submit to respond to your enquiry, to evaluate a diagnostic request, or to consider a job application. We will not use it for unrelated marketing or share it with third parties except as set out in the Privacy Policy.

7Third-party links

The website may contain links to third-party sites, for example, the GST portal, regulatory authority pages, or media coverage of the firm. We provide these links for convenience and information. We do not control third-party sites and are not responsible for their content, privacy practices, or availability. Following a third-party link is at your own risk.

8Disclaimers

The website is provided on an "as is" and "as available" basis. To the maximum extent permitted by Indian law, the firm makes no warranty, express or implied, that:

• The website will be available continuously, error-free, or secure against all attacks;
• The content of the website is current, complete, accurate, or fit for any particular purpose;
• Any information on the website applies to your specific situation. Tax matters depend on facts and require specific advice.

Statistics, case studies, and engagement examples on the website are illustrative. Specific outcomes depend on the facts of each engagement and are not promises of similar outcomes for any other engagement.

9Limitation of liability

To the maximum extent permitted by Indian law:

1. The firm shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website;
2. The firm's total aggregate liability to you in connection with your use of the website is limited to the fees paid under your engagement contract with the firm, or such other amount as may be required under Indian law as the minimum non-excludable liability;
3. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable Indian law, including liability for fraud, gross negligence, or wilful misconduct.

If you have engaged the firm under a separate engagement contract, the limitations of liability in that contract govern that relationship, not these website terms.

10Indemnity

You agree to indemnify and hold the firm harmless from and against any claim, loss, damage, or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of the website, or your violation of any applicable law or third-party right in connection with your use of the website.

11Governing law

These terms and any dispute arising in connection with them are governed by the laws of the Republic of India. Indian courts shall have exclusive jurisdiction in respect of any matter that is not subject to arbitration under Section 12.

12Dispute resolution

If a dispute arises in connection with these terms, the parties agree to attempt to resolve it amicably in the first instance. If amicable resolution is not reached within thirty (30) days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

• Seat and venue of arbitration: Gurugram, Haryana
• Number of arbitrators: One (1)
• Language of arbitration: English
• Award: Final and binding on the parties.

Pending the constitution of the arbitral tribunal, either party may seek interim relief from a competent court in Gurugram, Haryana.

13Changes to these terms

We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of the document. Material changes will be notified through a prominent notice on the website for a reasonable period after the change. Continued use of the website after a change to the terms constitutes acceptance of the updated terms.

14Contact

For any question relating to these terms, please contact us at: